Terms of Service

1. Introduction

These Terms of Service (the “Terms”) govern access to and use of the Crewilo SaaS platform available at crewilo.com and any related websites, applications, APIs and services (together, the “Platform”).

The Platform is operated by:

RM BAKLARZ INVEST
Vestsideveien 9E
3403 Lier, Norway
Organisation / VAT number: 934 437 101 MVA

In these Terms, we refer to this entity as “Crewilo”, “we”, “us” or “our”.

By creating an account, clicking “I agree”, or using the Platform, you agree to be bound by these Terms on behalf of the entity you represent (the “Customer”). If you do not agree, you must not use the Platform.

You represent and warrant that you are at least 18 years old, have full legal capacity, and have authority to accept these Terms on behalf of the Customer and to bind that entity.

The Platform is intended solely for business use (B2B). It is not intended for consumers.

2. Other documents

These Terms should be read together with:

• our Privacy Policy, which describes how we process personal data, and
• any Order Form, offer, subscription plan description or separate written agreement between you and us.

In case of conflict between these Terms and an Order Form or signed agreement, the Order Form or signed agreement shall prevail. In case of conflict between these Terms and the Privacy Policy, these Terms govern the commercial relationship, while the Privacy Policy governs data protection aspects.

3. Definitions

In addition to terms defined elsewhere, the following definitions apply:

• Account – an account registered on the Platform, associated with a Customer and its Users.
• Customer – a legal entity (company or other organisation) that enters into an agreement with Crewilo to use the Platform.
• User – any natural person who uses the Platform under a Customer’s Account (e.g. employees, contractors, administrators), as well as individuals accessing certain features in their own name, such as talents or candidates.
• Talent – a User using the Platform primarily to present professional skills, receive project opportunities or collaborate with Customers.
• Customer Data – any data, content or materials (including personal data) uploaded or submitted to the Platform by or on behalf of the Customer or its Users.
• Order Form – an online or offline order, offer, pricing proposal or similar document specifying the subscription plan, fees and specific terms agreed between the Customer and Crewilo.
• Subscription – paid or free access to the Platform under a chosen plan (e.g. monthly or annual), as specified in the Order Form or plan description.

4. Scope of the Platform

Crewilo provides a cloud-based SaaS platform that may include, among others:

• tools to manage projects, tasks, teams or engagements,
• functionality to search for, invite or collaborate with Talents,
• communication, coordination and reporting features,
• integrations with third-party services (if enabled),
• administrative tools for account owners and administrators.

Unless expressly stated otherwise, Crewilo is a technology provider only. We are not a party to contracts concluded between Customers and Talents, do not employ Talents, and do not act as their employer, agent or representative. We do not guarantee any specific results of cooperation between Customers and Talents.

Any engagement, contract, payment, employment or contractual relationship between a Customer and a Talent is concluded directly between those parties, and each party is solely responsible for determining and complying with its legal obligations.

5. Account registration and access

To use most Platform features, a Customer must create an Account.

The Customer is responsible for:

• the accuracy and completeness of registration data,
• keeping login credentials confidential,
• ensuring that only authorised individuals are granted access as Users,
• all activities carried out under its Account, whether authorised or not.

The Customer must promptly notify us of any unauthorised access or suspected security breach.

We may refuse registration or suspend access where we reasonably suspect fraudulent activity, are required to do so by law or an authority, or you breach these Terms or misuse the Platform.

6. Subscription, fees and payment

Access to the Platform may be offered as a paid Subscription, as a free trial, or under another commercial model specified in an Order Form or plan description.

Subscription fees, billing period, currency, payment method and other commercial terms are defined in the relevant Order Form, plan description or online checkout.

Unless otherwise stated, fees are payable in advance for each billing period, are non-refundable (except where required by law), and are exclusive of VAT and other applicable taxes.

The Customer authorises Crewilo or its payment processors to charge the agreed fees to the provided payment method and automatically renew the Subscription at the end of each billing period, unless it is cancelled in accordance with these Terms.

If a payment fails or is overdue, we may temporarily suspend access to the Platform, charge statutory interest and reasonable collection costs, and restore access only after full payment of outstanding amounts.

We may adjust Subscription fees at renewal by providing prior notice. If you do not agree to the new fees, you may cancel the Subscription before the new fees apply.

7. Free trials and beta features

We may offer free or discounted trials of certain features or plans. We reserve the right to limit the duration or scope of a trial and to terminate or modify trial conditions at any time.

Certain features may be marked as beta, preview or experimental. Such features may be provided “as is” without any uptime or support commitments, may be changed or discontinued at any time, and are used at your own risk.

8. Customer Data and content

The Customer retains all rights, title and interest in and to Customer Data, subject to the rights granted to Crewilo in these Terms.

The Customer grants Crewilo a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display and otherwise use Customer Data solely to:

• provide and improve the Platform,
• ensure security and technical operation,
• comply with legal obligations,
• enforce these Terms and defend against claims.

The Customer is solely responsible for the lawfulness, accuracy and completeness of Customer Data, for obtaining all necessary rights and consents, and for ensuring that Customer Data does not infringe third‑party rights or laws.

The Customer must not use the Platform to store or process Customer Data where this would violate applicable data protection laws or sector-specific regulations, unless such use is explicitly agreed in writing with Crewilo.

We do not actively monitor Customer Data, but we reserve the right to remove or disable access to Customer Data that we reasonably consider unlawful, infringing or in violation of these Terms, and to suspend access in case of serious or repeated violations.

9. Acceptable use

You and your Users must not use the Platform to:

• violate any laws or regulations,
• infringe intellectual property, privacy or other rights,
• transmit or distribute malware, viruses or malicious code,
• send unsolicited commercial communications (spam) in violation of applicable law,
• attempt to gain unauthorised access to systems or data,
• interfere with the security, integrity or performance of the Platform,
• scrape, reverse engineer or decompile the Platform except as permitted by mandatory law,
• upload defamatory, hateful, discriminatory, pornographic or otherwise inappropriate content.

Crewilo may log and monitor technical usage data to prevent abuse and ensure security. We may suspend or terminate access if we reasonably believe there is a serious or repeated breach of these rules.

10. Third-party services and integrations

The Platform may integrate with third‑party services, applications or tools (“Third‑Party Services”). Use of Third‑Party Services is subject to their own terms and privacy policies.

We are not responsible for the availability, security or functionality of Third‑Party Services, nor for any damage resulting from your use of them.

If you enable a Third‑Party Service, you authorise Crewilo to share limited Customer Data with that service and receive data from it, to the extent necessary to enable the integration.

We may disable or modify integrations at any time, for example if a Third‑Party Service becomes insecure or non‑compliant.

11. Intellectual property

The Platform, including all software, technologies, design, logos, trademarks, documentation and other materials provided by Crewilo, are owned by Crewilo or its licensors and are protected by intellectual property laws.

Subject to these Terms and timely payment of fees, Crewilo grants the Customer a non-exclusive, non-transferable, non-sublicensable, limited licence to access and use the Platform for its internal business purposes during the Subscription term.

Except as expressly permitted or required by law, you must not copy, modify, adapt, create derivative works of, lease, sell, sublicence, distribute or otherwise transfer rights to the Platform, nor bypass or disable any security or technical protections.

Nothing in these Terms transfers any ownership rights in the Platform or our trademarks to the Customer.

If you provide Feedback (suggestions or ideas regarding the Platform), you grant Crewilo a perpetual, worldwide, irrevocable, royalty-free licence to use such Feedback for any purpose without any obligation to you.

12. Data protection and confidentiality

Each party shall comply with applicable data protection laws, including GDPR and the Norwegian Personal Data Act, in connection with the processing of personal data.

Our role as data controller and data processor, and the way we handle personal data, are described in the Privacy Policy available on the Platform. Where Crewilo processes personal data on behalf of the Customer as a data processor, the parties shall enter into a Data Processing Agreement (DPA).

Each party shall treat as confidential any non-public information of the other party and shall not disclose it to third parties, except to authorised persons under confidentiality obligations or where required by law. These confidentiality obligations survive termination for at least five (5) years or longer if required by law.

13. Service levels and support

We aim to make the Platform available and functioning in a professional manner, but unless we explicitly agree otherwise in a separate Service Level Agreement (SLA), we do not guarantee any specific uptime, response times or support levels.

Basic support is provided via contact channels indicated on the Platform during our standard working hours. We may perform maintenance or updates which may temporarily affect availability. Where reasonably possible, we will schedule planned maintenance outside peak hours and/or inform you in advance.

14. Warranties and disclaimers

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, Crewilo disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non‑infringement.

We do not warrant that the Platform will be error‑free, uninterrupted, secure or free from malware, nor that it will meet all of your expectations, business goals or specific regulatory requirements.

You are responsible for assessing whether the Platform is suitable for your intended use, maintaining your own backups of essential data, and ensuring that your use is compliant with applicable laws.

15. Indemnity

The Customer shall indemnify, defend and hold harmless Crewilo, its owners, employees and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:

• the Customer’s or its Users’ breach of these Terms or applicable law,
• Customer Data (including any allegation that Customer Data infringes third‑party rights or applicable laws),
• any relationship, contract or dispute between the Customer and any Talent or third party in connection with the use of the Platform.

Crewilo shall promptly notify the Customer of any claim subject to indemnification and shall reasonably cooperate with the Customer, at the Customer’s expense, in defending such claim.

16. Limitation of liability

To the maximum extent permitted by law, neither Crewilo nor its owners, employees or contractors shall be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or for loss of profit, revenue, data, business opportunity, goodwill or reputation, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of Crewilo arising out of or in connection with the Platform or these Terms, regardless of the form of action, shall be limited to the amount of fees actually paid by the Customer to Crewilo for the Platform in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under mandatory law.

17. Suspension and termination

Either party may terminate the agreement and the Subscription at the end of the current billing period, in accordance with the cancellation rules specified in the Platform or Order Form, or at any time if the other party commits a material breach and fails to cure it within a reasonable period after written notice.

Crewilo may suspend or restrict access without prior notice if the Customer fails to pay fees when due, if we reasonably suspect fraud, unauthorised access or security incident, or if the Customer or its Users seriously or repeatedly breach these Terms.

Upon termination, the Customer’s right to access and use the Platform ceases. Crewilo may delete or anonymise Customer Data after a reasonable retention period, unless longer retention is required by law or agreed otherwise. The Customer remains liable for all fees owed up to the effective date of termination and is responsible for exporting any data it wishes to retain before termination or the end of any export period we communicate.

18. Changes to these Terms

We may amend these Terms from time to time, for example due to changes in law, development of the Platform or technical and organisational changes.

When we make material changes, we will notify you in an appropriate way, for example by displaying a notice within the Platform or by sending an e‑mail to the account owner.

Unless otherwise required by law, changes take effect from the date indicated in the notice. If you do not agree to the amended Terms, you may terminate the Subscription before the changes take effect. Continuing to use the Platform after the effective date constitutes acceptance of the updated Terms.

19. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or with the use of the Platform, shall be governed by and construed in accordance with Norwegian law, without regard to conflict of law rules.

The parties submit to the exclusive jurisdiction of the courts of Norway which have competence at the registered seat of Crewilo, unless mandatory law provides otherwise for certain matters.

20. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision that best reflects the original intent.

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

The Customer may not assign or transfer any of its rights or obligations under these Terms without Crewilo’s prior written consent. Crewilo may assign its rights and obligations, in whole or in part, for example in connection with a merger, acquisition or transfer of business.

No partnership, joint venture, employment or agency relationship is created between Crewilo and the Customer or its Users by these Terms or by use of the Platform.

21. Contact

For any questions regarding these Terms, please contact:

Crewilo / RM BAKLARZ INVEST
Vestsideveien 9E
3403 Lier, Norway
Organisation / VAT number: 934 437 101 MVA

• general support: support@crewilo.com
• legal / contracts: post@crewilo.com